Context

When users experience difficulties logging into the system, providing specific information helps support teams quickly diagnose and resolve the issue.

Answer

When reporting a login issue, please include the following essential information:

1. Username or email address of the affected user

2. Tenant/organization name

3. Detailed description of the error message received (if any)

4. Steps taken when attempting to log in

5. Browser and operating system being used

6. Time when the issue occurred

Including these details in your initial report will help expedite the troubleshooting process and allow our support team to assist you more effectively.