How to request server capacity for high-demand ticket sales

Last updated: June 13, 2025

When planning a high-demand ticket sale event, it's important to ensure adequate server capacity to handle the expected traffic. Here's how to request increased server capacity for your ticket sales:

Making the Request

Send an email to support with the following key information:

  • Event name and details

  • Date and exact time of ticket sales launch

  • Expected attendance/ticket volume

  • Any special considerations (e.g., limited capacity, special pricing tiers)

Timing

Submit your request at least 2-3 business days before the ticket sale date to ensure proper preparation of server resources.

Pro tip: For major events or sales that might generate significant traffic spikes, we recommend notifying us a week in advance to ensure optimal preparation.

After Submission

Our support team will confirm receipt of your request and ensure the necessary server capacity is allocated for your ticket sale event. No further action is required on your part after receiving confirmation.